Refund Policy

Refunds & Exchanges

• If you are not completely satisfied with your purchase and you would like to receive a refund, please return the item, in its original condition and packaging within 14 days of receipt.
• Earrings are exempt from return, for reasons of Hygiene.
• An exchange or gift voucher is also available, if you prefer.  
• Gift vouchers are non-refundable.
• Please ensure the item/s are safely packaged and are secure for return.
• It is recommended that you use a 'signed for' delivery service when returning your item/s as we will not be held responsible for items lost in transit.
• The postage you pay to return the item is non-refundable.
• All items must be returned, unworn.
• The item/s must be received upon your return, in a fully resalable condition.
• The returned item/s will be inspected prior to the processing a refund/exchange or gift voucher.
• If the item/s are found to have been worn/used or in a condition other than fully resalable, we will refuse the right to refund or exchange the item/s.
• Refunds will be made via the payment method online.
• Personalised or bespoke items are exempt from refund or exchange.
• In the case of exchange, a redelivery charge of £6 will apply.